Longer days, lighter bites: Premium Country Pub Collection welcomes spring with new seasonal dishes

Spring is now blooming, and with it, an exciting menu has arrived at the Premium Country Pub Collection, bringing fresh seasonal flavours, vibrant ingredients, and irresistible dishes to the table. 

Famed for its collection of the finest country pubs set in some of the UKs most breathtaking locations, Premium Country Pub Collection provides the perfect setting for every occasion.  

Whether you are celebrating a milestone birthday with a three-course meal, toasting an anniversary with a bottle of chilled champagne, or simply catching up with friends over barista-made coffee, these charming venues offer a truly idyllic escape. 

As the evenings grow longer and the sunshine lingers a little later, the new and refreshed menu is bursting with vibrant ingredients offering a range of crisp, nourishing salads, tantalising vegan delights and sumptuous sharing boards. And now, with warmer days, guests can enjoy alfresco dining at its finest, unwinding in unsoaked terraces and scenic gardens.  

One of the standout additions is the new Signature Sunday Sharing Roast – a decadent sharing experience for two, showcasing the finest cuts of meat and all the traditional, delicious trimmings for an indulgent Sunday treat. 

Also coming soon is a refreshed drinks menu, featuring new additions to the Collection’s already extensive champagne and wine list, sweet and zesty cocktails perfect for summer evenings and a whole range of ‘mocktails’, made using the finest alcohol-free spirits. 

Said Paul Smith, who is Operations Director at the Premium Country Pub Collection: “We’ve worked very closely with our talented chefs to curate the perfect menu for the warmer seasons that blends classic comfort with fresh, exciting flavours.  From indulgent traditional favourites such as pan-fried sea bass fillets and 30 day-aged 10oz rib-eye steak, to decadent desserts, complete with an enticing drinks menu, every plate has been crafted to complement the premium dining experience we pride ourselves on.” 

“Our pubs are more than just places to eat; they are destinations for unforgettable moments. The new menu embodies our passion for delivering the most delicious plates in stunning surroundings, so whether you’re celebrating a special occasion or unwinding after a long countryside walk, you know you’re in the right place. 

“On behalf of the whole team, I’d like to extend a warm welcome to both familiar faces and new guests to experience the magic of the latest menu themselves – we can’t wait to welcome you!” 

Premium Country Pub Collection has also recently launched its new “Rewards by Premium Country Pub Collection” App, offering enticing loyalty rewards and exclusive offers for guests. From a complimentary glass of Moet champagne just for signing up to an entire bottle of Veuve Clicquot upon collecting all stamps, guests can be well and truly spoiled. 

To explore the full menu and sign up to the mailing list to be the first to receive updates, please visit

premiumcountrypubcollection.co.uk  

30 Red Flags That a Restaurant Might Not be a Good Choice

Choosing a restaurant can be a gamble, but some warning signs can help you avoid a disappointing (or even dangerous) dining experience. 

Here are 30 red flags that should make you think twice before sitting down for a meal.

1. Strange or Overwhelming Smells

If a restaurant smells of old grease, sewage, or strong cleaning chemicals, it’s a bad sign. A fresh, inviting aroma should greet you instead.

2. Sticky or Dirty Menus

Menus that are sticky, torn, or covered in food stains suggest poor hygiene practices throughout the establishment.

3. Unkempt or Unfriendly Staff

Disinterested, unclean, or rude staff can indicate deeper issues with management and overall service quality.

4. Unclean Floors and Tables

If you see crumbs, spills, or food debris left unattended, or floors with ground in dirt, chances are the kitchen isn’t any cleaner.

5. Overly Large or Unfocused Menu

A menu with hundreds of items often means the food isn’t fresh and may rely heavily on frozen or pre-prepared ingredients.

6. Unexplained Long Wait Times

Long waits during off-peak hours suggest understaffing or inefficiency in the kitchen.

7. Empty Dining Room at Peak Hours

A restaurant should be reasonably busy at mealtime. A deserted dining area could mean it has a bad reputation.

8. Cash-Only Policy Without Explanation

Some small businesses are cash-only, but if a full-service restaurant avoids card payments, it might be dodging tax obligations.

9. Dirty or Neglected washrooms or toilets

If a restaurant can’t keep its toilets clean, imagine what’s happening in the kitchen!

10. No Visible Food Hygiene Rating

In many countries, restaurants display their hygiene ratings. A missing or low rating is a major red flag.

11. Suspiciously Cheap Prices

While bargains are great, very low prices on meat and seafood dishes could mean poor quality or old ingredients.

12. Lack of Allergen Information

If staff can’t confidently answer questions about allergens, they likely don’t take food safety seriously.

13. Filthy Condiment Bottles

If ketchup, salt shakers, or sauce bottles are sticky or crusty, it’s a sign that cleanliness isn’t a priority.

14. Reheated or Microwaved Food

If food arrives suspiciously quickly or unevenly hot, it may have been microwaved rather than freshly prepared.

15. Overpowering Air Fresheners

Strong scents can be used to mask bad odours, which might suggest poor kitchen hygiene.

16. Pests or Signs of Them

Seeing cockroaches, flies, or rodents (or their droppings) is a major dealbreaker.

17. Multiple Bad Reviews Mentioning the Same Issue

One bad review is normal, but repeated complaints about food poisoning, rude service, or dirty conditions should be a warning.

18. Mismatched or Cheap Cutlery and Dishes

While not always a dealbreaker, broken or low-quality tableware can signal a lack of attention to detail.

19. Uncomfortable or Unmaintained Seating

Ripped chairs, wobbly tables, or uncomfortable seating show a lack of investment in customer experience.

20. Overworked and Stressed Staff

If the waitstaff seem frantic and overwhelmed, it could mean management isn’t treating them well or that they’re severely understaffed.

21. Questionable Food Storage

If you see ingredients left out at room temperature, open containers, or cross-contamination at a buffet, steer clear.

22. Strange or Unfamiliar Colours in Food

Oddly bright or unnatural colours in sauces or meats can mean artificial additives or poor-quality ingredients.

23. Lack of Vegetarian or Special Diet Options

If a restaurant can’t accommodate basic dietary requests, it may not be keeping up with modern food safety and preferences.

24. No Clear Leadership or Managerial Presence

If no one appears to be in charge, problems are less likely to be resolved efficiently.

25. Overuse of Frozen Ingredients

Fresh food should taste, well, fresh. If everything tastes frozen or canned, the kitchen might be cutting corners.

26. Overly Gimmicky Presentation

Smoke effects and extravagant plating are fun, but they shouldn’t be used to disguise poor-quality food.

27. Strange or Out-of-Season Ingredients

Finding strawberries in the winter or asparagus in summer can indicate reliance on imported, possibly lower-quality produce.

28. Inconsistent Portions or Quality

If the same dish varies wildly each time you visit, it suggests a lack of quality control in the kitchen.

29. Multiple Menu Items Unavailable

A few missing items are fine, but if half the menu is unavailable, the restaurant may be struggling financially or disorganised.

30. Your Gut Feeling Tells You to Leave

Sometimes, you just get a bad vibe. Trust your instincts—if something feels off, it probably is.

Final Thoughts

Dining out should be an enjoyable experience, and recognising these red flags can help you avoid bad meals, poor service, or even foodborne illnesses. When in doubt, choose a restaurant that values cleanliness, good service, and fresh, quality ingredients.

Easy and Affordable Ways to Promote Your Food Business

We understand that times are tough for food businesses. 

Whether you're running a café, restaurant, food van, or catering service, keeping customers engaged and attracting new ones can be challenging—especially when marketing budgets are tight. 

The good news is that there are plenty of easy, cheap, or even free ways to promote your food business effectively. 

Here are some strategies to help you boost visibility and sales without breaking the bank.

1. Leverage Social Media (Free)

Social media is one of the most powerful and cost-effective tools for promoting your food business.

Post high-quality photos of your dishes to entice customers.

Use Instagram Stories, Facebook Reels, and TikTok to showcase behind-the-scenes content, daily specials, or customer testimonials.

Engage with your audience by responding to comments and messages promptly.

Run interactive polls, Q&A sessions, or giveaways to keep your followers engaged.

2. Encourage User-Generated Content (Free)

Your customers can be your best marketers. Encourage them to share their dining experiences on social media by:

Creating a unique hashtag for your business.

Running a contest where customers share their meals for a chance to win a free dish or discount.

Featuring user-generated content on your social media pages to build a sense of community.

3. Optimise Your Google Business Profile (Free)

Having an up-to-date Google Business Profile can increase your visibility in local searches. Ensure that:

Your address, contact details, and opening hours are correct.

You upload high-quality photos of your food and premises.

You encourage happy customers to leave positive reviews.

You respond to reviews to show engagement and appreciation.

4. Partner with Local Businesses (Free or Low Cost)

Collaboration is a great way to expand your reach. Consider:

Partnering with local coffee shops, bakeries, local breweries, or markets for cross-promotions.

Offering exclusive discounts to employees of nearby businesses.

Featuring local suppliers or artisans on your menu to create mutual support.

5. Offer Discounts and Loyalty Rewards (Low Cost)

Everyone loves a good deal! Implementing a simple loyalty programme can encourage repeat customers.

Provide a stamp card where customers earn a free item after a set number of purchases.

Offer a small discount for referrals or first-time visitors.

Run limited-time promotions to create a sense of urgency.

6. Engage with Local Media and Bloggers (Free or Low Cost)

Local food bloggers and journalists are always looking for new places to review.

Reach out to them with a friendly email introducing your business.

Invite them for a complimentary meal/drink in exchange for an honest review.

Offer to collaborate on a giveaway to increase exposure.

7. Host Small Events or Tasting Sessions (Low Cost)

Hosting an event doesn’t have to be expensive.

Organise a tasting session for new menu items.

Host a cooking demo or workshop.

Collaborate with local musicians or artists for a themed evening.

8. Make the Most of Email Marketing (Free or Low Cost)

Email marketing remains a powerful tool for customer retention.

Collect emails from customers through your website or in-store.

Send a monthly newsletter with updates, promotions, and special offers.

Personalise emails with customer names and tailored recommendations.

9. Get Listed on Food Delivery Apps and Directories (Varied Cost)

If you offer takeaway or delivery, make sure you're visible on food apps and directories like:

Just Eat, Deliveroo, or Uber Eats (if applicable to your area).

Local online food directories or community pages.

Your own website with an easy-to-use online ordering system.

10. Engage with Your Community (Free or Low Cost)

Building relationships with your local community can generate loyal customers.

Participate in local markets, fairs, food fairs, or charity events.

Sponsor a small community event or sports team.

Offer a “pay-it-forward” scheme where customers can donate a meal to someone in need.

Final Thoughts

Promoting your food business doesn’t have to be expensive. By using these simple and affordable strategies, you can increase visibility, attract new customers, and keep existing ones engaged. The key is consistency—stay active, be creative, and always provide great food and service.

Of course, That's Food and Drink will help promote your business for free. Please get in touch if we can help.

Which of these strategies will you try first? Let us know in the comments or share your own tips for food business success!

Level Up With Gordon Ramsay in London

Next month Gordon Ramsay Restaurants is taking London's restaurant and bar scene to new levels with the opening of five stunning culinary and libationary experiences. 

The city's iconic skyline will welcome 2025's most exciting new dining destinations at the impressive 22 Bishopsgate, which is London's tallest office building.

With three new restaurants, a must-visit bar and a Gordon Ramsay x Hexclad academy, prepare to be wowed with breathtaking, unparalleled views of the London skyline. 

Opening 3rd February 2025, 22 Bishopsgate will usher in a new era to London's iconic skyline and epicurean experiences.

Guests are invited to create lasting memories over exceptional fare and an exciting drinks menu, delivered by a talented team of front-of-house staff and an unmatched chef brigade, all while gazing down at London landmarks including Tower Bridge, The Shard and St Paul's Cathedral.

At level 60, Lucky Cat by Gordon Ramsay, will become the capital's highest restaurant, offering an Asian-inspired menu with unparalleled 360' views of the city and beyond. The space boasts a main dining room spanning window to window, a private dining room looking towards Alexandra Palace for elevated parties as well as a up-close sushi bar for a true experience.

With a dedicated, bar area and top-tier DJs, Lucky Cat is destined to be the coolest drinks destination in the city for an afternoon tipple, pre-dinner drink or late night drinks.

Extending to the 61st floor with a world-class, expertly crafted cocktail menu with Lucky Cat classics, stunning interiors and views like no other, the Lucky Cat Terrace will be the capital's must-visit drinks destination. 

It will be the highest rooftop bar in Europe and will open with a retractable roof, so in summer guests can experience the fresh air at 61 floors up!

Level 60 will also feature an exceptional 12-seat Chef's Table 'Restaurant Gordon Ramsay - High'. This descends from Gordon Ramsay's flagship Chelsea restaurant, Restaurant Gordon Ramsay and will inherit the legacy of the iconic establishment, which will be celebrating its 25th anniversary and its 22nd year maintaining three Michelin stars.

Below on level 59, Bread Street Kitchen & Bar by Gordon Ramsay will serve its signature dishes, cocktails, and a new afternoon tea experience.

Finally, the Gordon Ramsay x Hexclad Academy, will also be established at 22 Bishopsgate, where culinary enthusiasts can hone their skills in everything from pasta making to mixology, and of course perfecting the classic beef Wellington. 

The Gordon Ramsay x Heclad academy not only is the perfect place for a social adventure with friends, but a unmatched team building or corporate experience for all businesses, for 22 Bishopsgate's city-based neighbours and beyond. 

How Restaurants, Hotels, and Pubs Can Achieve Fame with a Dedicated Cookery Book or Guidebook

In an era where storytelling and personalisation reign supreme, restaurants, hotels, and pubs have a unique opportunity to stand out by crafting their own dedicated cookery books or guidebooks. 

Such publications not only serve as a testament to their culinary or cultural excellence but also create lasting connections with patrons. 

Here’s how your establishment can achieve fame by venturing into the world of publishing and we share some practical steps to bring your vision to life.

Why Publish a Cookery Book or Guidebook?

Enhance Brand Identity: A well-crafted book embodies the essence of your establishment. It tells your story, highlights your values, and showcases your unique offerings.

Build Customer Loyalty: Guests appreciate being able to recreate their favourite dishes or relive their experiences at home. A guidebook keeps your brand present in their daily lives. And they can share the book with family or friends.

Create Additional Revenue Streams: Selling your book on-site, online, or through retail outlets provides an extra source of income.

Attract Publicity: A distinctive book can generate buzz, attract media coverage, and position your establishment as a trendsetter.

Preserve Your Legacy: For long-standing establishments, a book is a tangible way to document history and celebrate milestones.

Steps to Creating Your Own Cookery Book or Guidebook

Define Your Vision

Decide on the purpose of the book: Will it be a collection of recipes, a travelogue of your region, or a combination of both? Perhaps you can include the history of your establishment? 

Identify your target audience. Are you appealing to food enthusiasts, tourists, or locals?

Collaborate with a Ghostwriter

A skilled ghostwriter can transform your ideas into engaging prose. Look for professionals with experience in food writing or travel guides.

To find a ghostwriter:

Use specialised platforms like Reedsy or The Writers’ Guild of Great Britain.

Seek recommendations from industry peers or literary agents.

Post detailed job descriptions on freelance websites such as Upwork or Fiverr.

Ensure the ghostwriter captures your establishment’s voice and ethos.

Engage a Designer

A visually stunning book is essential. Invest in a professional designer to create layouts, choose fonts, and incorporate imagery that reflects your brand.

Look for designers with a portfolio of similar projects on platforms like Behance or Dribbble.

Collaborate closely to ensure the design aligns with your vision.

Source High-Quality Photography

Exceptional photography is crucial, especially for cookery books. Hire a food or lifestyle photographer to capture your dishes, interiors, and surroundings.

Ensure the photos are styled to evoke the mood and character of your establishment.

Work with a Printer

Choose a printing service known for producing high-quality books. Look for options that offer:

Eco-friendly materials.

Flexible print runs (small or large quantities).

Customisation options like embossed covers or unique paper finishes.

In the UK, companies such as CPI Books or Pureprint Group are excellent choices.

Plan Distribution

Sell the book in your establishment, on your website, and through online retailers like Amazon.

Partner with local shops, bookshops, or tourist centres to expand your reach.

Offer signed copies or limited editions for added appeal.

Marketing Your Publication

Host a Launch Event: Celebrate the book’s release with a special event at your venue. Include live cooking demonstrations, book signings, or themed tastings.

Leverage Social Media: Share behind-the-scenes content, such as the making of the book, on platforms like Instagram and TikTok.

Collaborate with Influencers: Send copies to food bloggers, travel writers, and influencers to generate reviews and buzz.

Pitch to Media Outlets: Reach out to local and national media with press releases and sample copies.

A Legacy in Print

Creating a cookery book or guidebook is more than just a business venture; it’s a way to immortalise the spirit of your establishment. 

With the right team of ghostwriters, designers, and printers, you can craft a publication that not only brings fame but also deepens the connection with your patrons. Start your journey today and let your story shine through the pages.

https://reedsy.com

https://writersguild.org.uk

https://www.upwork.com

https://pro.fiverr.com

https://www.behance.net

https://dribbble.com

https://www.cpi-print.co.uk

https://www.pureprint.com

How to Introduce a Great Vegan Menu to Your Pub or Restaurant

As the demand for plant-based dining continues to rise, offering a thoughtful selection of vegan meals can attract a wider audience to your pub or restaurant. 

Whether you’re looking to cater to committed vegans, flexitarians, or those simply curious about plant-based cuisine, here’s how to start offering vegan options that will delight your diners.

1. Understand the Vegan Diet

Before diving into menu planning, ensure you and your staff understand what veganism entails. A vegan diet excludes all animal products, including meat, dairy, eggs, and honey. Familiarise yourself with common plant-based alternatives and the reasons why people choose veganism, such as health, ethics, and sustainability.

2. Research and Experiment with Ingredients

Vegan cooking offers a world of creative possibilities. Stock your kitchen with versatile staples like:

Plant-based proteins: tofu, tempeh, seitan, jackfruit, and legumes.

Dairy substitutes: oat milk, almond milk, vegan cheese, and coconut cream.

Egg alternatives: aquafaba (chickpea water), flaxseed meal, or commercial egg replacers.

Flavour enhancers: nutritional yeast, miso paste, tahini, and fresh herbs.

Experiment with these ingredients to create dishes that are not only vegan but also flavourful and satisfying.

3. Transform Classic Dishes

Start by adapting popular menu items into vegan-friendly versions. For example:

Replace beef patties with a lentil or mushroom-based burger.

Offer a plant-based shepherd’s pie with lentils and sweet potato mash.

Use cashew cream or coconut milk for creamy soups and curries.

Familiar dishes with a vegan twist can make the transition easier for both your kitchen and your diners.

4. Offer Variety

A good vegan menu goes beyond salads. Aim for a diverse range of dishes that cater to different tastes and occasions. Include options like:

Starters: Spiced cauliflower wings or bruschetta with vegan ricotta.

Mains: Thai green curry, vegan lasagne, or a hearty Buddha bowl.

Desserts: Chocolate avocado mousse, vegan cheesecake, or sorbet.

5. Source Quality Ingredients

Partner with local suppliers to source fresh, seasonal, and organic produce. Highlighting these partnerships on your menu can also appeal to diners who value sustainability and supporting local businesses.

6. Train Your Staff

Your team should be well-versed in the vegan menu. Train them to:

Answer questions about ingredients confidently.

Suggest pairings, such as vegan wines or craft beers.

Handle vegan dishes separately in the kitchen to avoid cross-contamination.

7. Label Clearly

Make it easy for diners to identify vegan options. Use clear labelling on your menu and consider creating a separate vegan section. Highlighting vegan dishes as delicious and inclusive can attract even non-vegan customers.

8. Promote Your Vegan Offerings

Spread the word about your new vegan options through:

Social media posts showcasing your dishes.

Collaborations with local vegan influencers or bloggers.

Hosting a vegan tasting night or special event.

9. Gather Feedback

Encourage feedback from your diners to refine your vegan offerings. Listen to what they love and what they’d like to see more of. This will help you stay ahead of trends and keep your menu fresh.

10. Stay Committed

Introducing vegan options is not just a trend but a commitment to inclusivity and sustainability. Regularly update your menu and stay informed about new plant-based products and techniques.

By offering a well-thought-out vegan menu, your pub or restaurant can attract a loyal and diverse customer base while contributing to a more sustainable future. Start small, experiment, and let your creativity shine!

Harnessing Collective Wisdom: How Restaurants Can Innovate Menus by Involving All Staff

In the competitive world of hospitality, staying ahead often hinges on creativity and collaboration. 

While many restaurants rely on their chefs and managers to design menus, there’s an untapped resource that could revolutionise how menus are created: the combined knowledge and wisdom of the entire team. 

From the cleaning staff to the head chef, every team member brings unique insights and perspectives that can inspire new and exciting food and drink offerings.

The Value of Diverse Perspectives

Every staff member interacts with the restaurant in a distinct way. Servers are on the front lines, hearing customer feedback firsthand. Cleaning staff notice which dishes are left unfinished and which plates are scraped clean. Bartenders experiment with flavour combinations daily, while kitchen assistants may have ideas rooted in their cultural backgrounds or personal experiences. Even those who don’t directly handle food may have creative suggestions based on their observations.

By creating an inclusive environment where every voice is valued, restaurants can draw on this diversity of experience to craft menus that resonate with customers and reflect genuine innovation.

How to Foster Collaborative Brainstorming

Hold Regular Team Meetings

Schedule monthly or quarterly brainstorming sessions where all staff are encouraged to contribute ideas. Ensure these meetings are casual and inclusive, making it clear that no idea is too small or too unconventional.

Create Suggestion Channels

Establish a suggestion box or digital forum where staff can share ideas at any time. Anonymity can encourage contributions from those who might feel shy about speaking up in group settings.

Celebrate Cultural Diversity

Many staff members may have culinary traditions or drink recipes from their own cultures. Encourage them to share these, and consider incorporating them into the menu to offer something unique.

Taste-Testing Events

Host regular taste-testing events where staff can sample potential new dishes or drinks and provide feedback. This not only boosts morale but also ensures the final menu reflects a range of palates.

Reward Creativity

Recognise and reward staff members whose ideas make it onto the menu. This could be as simple as a public thank-you, a bonus, or even naming a dish after them.

Benefits of a Collaborative Approach

Fresh Ideas

The more perspectives you gather, the greater the chance of uncovering innovative ideas that stand out in a crowded market.

Improved Staff Engagement

When staff feel their opinions are valued, they’re more likely to take pride in their work and contribute enthusiastically to the restaurant’s success.

Stronger Team Dynamics

Collaborative brainstorming fosters a sense of camaraderie, breaking down hierarchical barriers and uniting the team around a shared goal.

Customer-Centric Menus

By involving staff who interact directly with customers, you can design menus that better cater to customer preferences and trends.

Conclusion

Innovation doesn’t have to come solely from the top. By tapping into the collective wisdom of the entire team, restaurants can create menus that are not only exciting and unique but also reflective of the diverse talents and experiences of their staff. In doing so, they foster a culture of creativity, inclusivity, and shared success—qualities that will resonate with both employees and customers alike.

Why not start today? Your next best-selling dish might just be an idea from the person you least expect.

The Power of Consistency: Why Food Quality and Service Standards Matter

Unhappy diners probably won't return.

In the competitive world of hospitality, restaurants face the constant challenge of meeting and exceeding customer expectations.

While marketing strategies, innovative menus, and trendy interiors play a role in attracting diners, the true foundation of success lies in delivering consistent food quality and service standards. Why? 

Because one mediocre meal or subpar experience can result in a customer never returning – and in today’s interconnected world, it might even lead to damaging reviews that discourage others from visiting.

First Impressions Count – But So Do Second and Third.

When customers walk through your doors, they come with expectations. Whether it’s a fine dining establishment or a casual café, diners expect their meals to be delicious, fresh, and prepared with care.

 Likewise, they anticipate friendly, efficient, and attentive service. If their first visit meets these expectations, they’re likely to return. However, if their second or third visit falls short, it creates a sense of unpredictability, and diners may decide it’s not worth the risk.

The Cost of Inconsistency

Inconsistency in food quality or service doesn’t just risk losing one customer. It can create a ripple effect:

Negative Word of Mouth: A dissatisfied customer is more likely to share their experience with friends, family, or online platforms. This can deter potential diners from visiting.

Loss of Trust: A loyal customer who experiences a decline in quality may feel let down, making it harder to regain their trust.

Impact on Staff Morale: Inconsistent standards can confuse and demotivate staff, leading to a decline in overall performance.

Why Consistency Matters

Building Customer Loyalty

Consistency builds trust. When diners know they can rely on your restaurant to deliver the same high-quality experience every time, they’re more likely to return and recommend you to others. Loyal customers are also more forgiving of minor mistakes because they trust your overall standards.

Establishing a Strong Reputation

Word of mouth and online reviews are crucial in today’s digital age. Consistently positive experiences ensure glowing reviews, helping to establish your restaurant as a reliable choice.

Operational Efficiency

Consistency isn’t just about pleasing customers; it’s also about creating a smooth workflow for your team. Standardised recipes, training, and procedures reduce confusion, improve efficiency, and ensure every dish and interaction meets your standards. And never make the mistake of switching from making everything in house to using ready made sauces, or the like or using cheaper ingredients or lower quality wines, for example. Diners are not stupid. They notice this type of thing. Being British and naturally reticent they probably won't call you out on it. They just probably won't return to your premises. 

Standing Out in a Crowded Market

With countless dining options available, customers have no reason to return to a restaurant that delivers hit-or-miss experiences. Consistency ensures your establishment stands out as a dependable option in a sea of competitors.

How to Maintain Consistency

Invest in Staff Training: Ensure all team members understand your standards for food preparation and service. Regular training sessions can reinforce these expectations.

Standardise Recipes and Procedures: Use clear, step-by-step guides for preparing dishes to ensure consistency in taste, presentation, and portion size.

Monitor Quality Regularly: Regularly review customer feedback, conduct internal quality checks, and address any issues promptly.

Prioritise Communication: Keep your team informed about menu changes, service expectations, and any updates to procedures. Clear communication is key to maintaining consistency.

Final Thoughts

In the restaurant industry, consistency isn’t just a nice-to-have – it’s a necessity. A single disappointing meal or poor service experience can be enough to lose a customer for good, especially when competition is fierce. By prioritising consistency in food quality and service standards, restaurants can build trust, foster loyalty, and create a reputation that keeps customers coming back time and time again.

After all, every meal matters – and so does every customer.

Porte Noire Kings Cross Awarded Two AA Rosettes for Culinary Excellence

Porte Noire, the highly acclaimed restaurant co-founded by Idris Elba and David Farber, is thrilled to announce it has been awarded two AA Rosettes for culinary excellence by the AA Restaurant Guide. 

This prestigious recognition celebrates the restaurant's commitment to high-quality food and exceptional dining experiences.

Located in the heart of  London's Kings Cross, since opening its doors Porte Noire has been dedicated to crafting innovative dishes using the finest seasonal ingredients, paired with a carefully curated wide selection of wines. 

The team is constantly working hard to create a menu that reflects both classic Mediterranean dishes with a twist of creativity and innovation.

 "We are incredibly honoured to receive this recognition from the AA, said David Farber, founder & co-owner of Porte Noire. "This award is a testament to the hard work, dedication and passion of our entire team. We strive to create a unique dining experience for the enjoyment of our guests, and this acknowledgment inspires us to continue pushing the boundaries of culinary excellence."

The AA Rosette Awards are a benchmark for culinary excellence in the UK, with only a select number of restaurants achieving this notable distinction. The two AA Rosettes signify that Porte Noire is achieving standards that are "excellent cooking, worth a visit."

For reservations and more information, please visit www.portenoire.co.uk or contact us at bookings@portenoirekx.com.

Hygiene and Allergy Risks of Dog and Cat-Friendly Restaurants

In recent years, pet-friendly restaurants have become increasingly popular, offering a space where owners can dine without leaving their beloved pets at home. 

While these establishments are a welcome haven for animal lovers, they also raise important questions about hygiene and potential risks for those with allergies or phobias. 

As someone who frequents both traditional and pet-friendly dining spots, I’ve observed a mix of delightful and concerning moments. 

One instance stands out: a dog in a restaurant sniffing and licking a table meant for diners. This episode prompted me to look deeper into the potential risks associated with animals in eating spaces.

Hygiene Concerns

Contamination of Surfaces

Animals, no matter how well-groomed, can carry bacteria and germs. A dog licking a table, for instance, introduces bacteria from its mouth onto a surface that might later be used by diners. While most establishments clean tables between customers, not all sanitisation methods are thorough enough to eliminate these risks.

Shedding and Dander

Cats and dogs naturally shed fur and dander, which can easily settle on tables, chairs, or even food. This is especially concerning in open-plan kitchens or buffet-style setups where airborne particles can travel freely.

Accidents

Even the most well-trained pets can have accidents. A dog urinating on the floor or a cat vomiting can create immediate hygiene hazards, particularly if not promptly and properly cleaned.

Pest Attraction

The presence of animals can attract pests such as flies or rodents, drawn to pet food or waste. This could lead to further contamination risks.

Allergy Risks

Exposure to Allergens

Pet dander, saliva, and fur are common allergens. Even if a person allergic to cats or dogs doesn’t directly interact with the animals, allergens can linger on surfaces, utensils, or in the air.

Cross-Contamination

In shared spaces, allergens can easily transfer from one surface to another. A pet brushing against a chair or a table could inadvertently trigger an allergic reaction in the next diner.

Severity of Reactions

For individuals with severe allergies, even minimal exposure can cause symptoms ranging from sneezing and itching to more serious reactions like asthma attacks or anaphylaxis.

Balancing Inclusion and Safety

While pet-friendly restaurants provide a wonderful opportunity for animal lovers to socialise, they must also consider the health and safety of all patrons. Here are some suggestions for mitigating risks:

Dedicated Pet Areas: Establishing separate zones for diners with pets can help minimise exposure for those with allergies or hygiene concerns.

Strict Hygiene Protocols: Restaurants should enforce rigorous cleaning practices, including sanitising tables, chairs, and floors after each pet-related incident.

Clear Policies: Pet-friendly establishments should have clear rules, such as keeping pets off furniture and away from food preparation areas.

Allergy-Friendly Options: Offering designated pet-free zones or times can help accommodate diners with sensitivities.

Final Thoughts

The growing trend of pet-friendly dining reflects a societal shift towards more inclusive spaces. However, this inclusivity must be balanced with responsibility. Observing a dog licking a restaurant table reminded me that while pets bring joy, their presence in dining areas requires careful management to ensure everyone’s health and comfort.

If you’re a pet owner, always be mindful of your furry companion’s behaviour in shared spaces. And if you’re a diner with concerns, don’t hesitate to inquire about a restaurant’s pet policies before booking a table.

Some eating places ban all dogs, except for guide dogs, including the Wetherspoon chain.  

Ultimately, with the right precautions, pet-friendly dining can be a positive experience for all—humans and animals alike.

The Role of Background Music in Restaurants: Enhancing Ambience, Not Overpowering It

Sometimes music can be too loud

When dining out, most people seek more than just good food – they crave a complete experience.

 From the decor to the lighting, every detail contributes to the atmosphere. One often-overlooked element that can make or break this experience is music. 

However, not all music is created equal, nor is its volume. While background music can elevate a restaurant's ambience, foreground music – that is, music played so loudly that it dominates the space – can do the opposite, spoiling the environment and driving patrons away.

Here’s why restaurants and eateries should prioritise background music to create the perfect dining atmosphere.

1. Dining Is a Social Experience

For many, going out to eat is a social occasion. Whether it’s a couple enjoying a romantic evening, friends catching up, or colleagues having a business lunch, conversation is key. Music that is too loud forces patrons to raise their voices to be heard, leading to a cacophony of shouting that quickly becomes unpleasant.

Background music, on the other hand, enhances the ambience without interrupting conversations. It provides a pleasant backdrop, filling in any awkward silences without demanding attention. Diners can relax, connect, and enjoy their time without straining to hear one another.

2. Music Sets the Mood – Subtly

The right music has a transformative effect on a space. Soft jazz, mellow acoustic tracks, or classical pieces can create a calm and sophisticated atmosphere. Upbeat but unobtrusive music can energise a casual dining space. The key is subtlety. Music should complement the mood, not dominate it.

Foreground music can feel intrusive, creating an atmosphere of stress rather than relaxation. Patrons may feel hurried or overwhelmed, which can shorten their visit and reduce their overall enjoyment.

3. Background Music Encourages Longer Visits

Studies have shown that the right level of background music can encourage customers to stay longer and spend more. When diners feel relaxed and comfortable, they are more likely to linger over dessert, order an extra drink, or simply enjoy the experience.

Loud music, however, has the opposite effect. It can create a sense of urgency, making people want to leave as quickly as possible. While a faster turnover might seem appealing for certain establishments, it can damage long-term customer satisfaction and loyalty.

4. Respecting All Ages and Preferences

Restaurants cater to a diverse crowd, from young families to older couples. While some younger patrons may tolerate or even enjoy loud music in certain settings, it can alienate others. People with hearing difficulties, sensory sensitivities, or simply a preference for quieter spaces may avoid restaurants where they feel bombarded by noise.

Background music strikes a balance, creating a welcoming environment for all. It ensures that the restaurant remains inclusive, accommodating different tastes and needs.

5. Enhancing the Dining Experience

A meal is a sensory experience, engaging taste, smell, sight, and sound. Music should complement the food, not compete with it. Imagine savouring a delicate dish in a fine dining restaurant while being blasted with blaring music – it completely disrupts the harmony of the moment.

Background music works like a seasoning. It enhances the overall experience, adding to the ambience without overpowering the other elements.

6. Reducing Noise Pollution

Restaurants are already naturally noisy environments, with clinking cutlery, working coffee machines, sizzling dishes, and the hum of conversation. Adding loud music to the mix only increases the chaos. Noise pollution not only disrupts patrons but also puts a strain on staff, who must work in an increasingly stressful environment.

By keeping music at a background level, restaurants can maintain a pleasant soundscape that feels alive and vibrant but not overwhelming.

Music is an essential part of creating the perfect dining experience, but volume matters. Background music enhances the ambience, encourages conversation, and keeps customers comfortable and happy. Foreground music, on the other hand, can drive patrons away, leaving them frustrated and dissatisfied.

For restaurants and eating places, the message is clear: music should be a supporting player, not the star of the show. When done right, background music adds just the right note of charm, creating a space where diners can savour their food, enjoy their company, and leave with a desire to return.

After all, a great meal deserves a great atmosphere – and that starts with getting the music just right.

Why Restaurants, Pubs, and Hotels Should Approach Menu Changes with Great Care

"Where's the beef?" "Sorry, Sir. Beef's off the menu"

In the hospitality industry, a well-crafted menu is more than just a list of food and drink options: It’s a central part of the establishment’s identity and a key element in building customer loyalty. 

Whether it’s the warm familiarity of a local pub, the seasonal variety of a hotel restaurant, or the inventive flair of a trendy café, the menu reflects the values and tastes that define a place. 

Making changes to this carefully balanced list is therefore no small decision. Here’s why restaurants, pubs, hotels, and other eateries should approach menu changes with great care, considering their clientele's preferences and even seeking input from regular diners.

1. Consistency Is Key to Customer Loyalty

For many patrons, the familiarity of a menu is part of what draws them back time and again. Each establishment has its signature dishes, whether it’s the classic fish and chips at the corner pub or the gourmet burger at a local diner. 

Regulars appreciate the certainty of knowing their favourite items will be available whenever they visit. Abruptly changing a menu without considering regulars can leave these loyal customers feeling alienated, causing them to seek out alternatives where their expectations are met.

2. Balancing Tradition with Innovation

Adapting menus can indeed be essential, especially for keeping up with culinary trends, seasonal ingredients, or dietary demands. 

But it’s crucial for eateries to balance innovation with tradition, maintaining elements of the menu that have historically proven popular with regulars. 

Some diners may embrace the excitement of trying new dishes, but others prefer the comfort of the familiar. A menu that offers a blend of both can keep long-standing customers happy while attracting new ones.

3. Understanding Customer Preferences through Feedback

An often-overlooked aspect of menu changes is customer feedback, particularly from those who visit frequently. 

These patrons have a vested interest in the success of the establishment and are likely to have valuable insights into which dishes resonate and which ones don’t. 

By soliciting feedback, whether through in-person surveys, comment cards, or social media, restaurants can gain an honest understanding of what their core audience wants, helping to avoid costly mistakes. 

After all, implementing a new menu that doesn’t align with customer preferences can result in reduced satisfaction and a drop in repeat business.

"Mummy, I don't like my meat!"

4. The Financial Risk of Unpopular Menu Changes

Introducing a new menu requires an investment in ingredients, training for kitchen staff, and potential adjustments to supply chains. 

If customers react negatively to the new selection, it can lead to unsold stock, wasted resources, and a tangible impact on profits. 

Restaurants can minimise this risk by carefully testing new dishes with a small sample of loyal customers or by introducing a “specials” board to gauge interest before committing to a permanent change.

5. Building a Sense of Community with Regular Diners

When eateries invite input from regular diners, they foster a sense of community and loyalty. Patrons feel valued when their opinions are sought, making them more likely to stay loyal and even recommend the place to others. 

This inclusive approach signals that an establishment genuinely cares about its customers’ experience. Furthermore, engaging with customers about potential changes can generate a positive buzz, creating anticipation for new menu items and strengthening the diner-restaurant relationship.

6. Keeping Up with Dietary and Lifestyle Preferences

As diets and lifestyles evolve, so do customers’ needs. From plant-based diets to gluten-free options, more diners today have specific dietary preferences. By involving regular patrons in discussions about menu changes, restaurants can ensure they’re catering to these preferences in a way that feels inclusive and genuine. Letting the chef "have their head" (just because they are the chef) and change the menu at their caprice isn't necessarily good for business. 

After all, whilst "canard rôti à la sauce à la bave d'escargot" might look good on the menu (and on the chef's CV) how many diners would happily eat roast duck in snail slime sauce?

 A dedicated effort to meet customer needs, not just jumping on dietary trends, or fads of the moment, will more likely result in sustainable popularity and customer satisfaction.

7. Crafting an Experience, Not Just a Meal

Menus serve not only as a food list but as a reflection of the entire dining experience. A pub that removes its beloved Sunday roast from the menu, for instance, risks eroding its place as a cosy weekend staple for families. 

By considering changes carefully, eateries ensure they maintain the atmosphere and experience that diners cherish. 

A thoughtful menu change preserves the essence of the establishment while enhancing the customer experience, creating a lasting impression.

A restaurant that my wife and I patronised at least twice a week won't be seeing us dining there again any time in the near future. 

They previously had a lunch menu of a wide variety of genuinely gourmet sandwiches. Imagine our disappointment and displeasure when we found that the entire menu had been stripped of all sandwiches and that the menu now consists of scorched and somewhat tough paninis, some potted meat things, flavoured butter on a roll of bread and that was about it.  

Final Thoughts

Restaurants, pubs, hotels, and other eateries that approach menu changes with great care and consideration build trust and loyalty among their patrons. By seeking feedback from regular diners, establishments can better understand their customers’ preferences, balancing tradition with innovation and making choices that resonate with their audience. Thoughtful menu changes, implemented with an inclusive approach, can lead to a richer dining experience for all, strengthening the relationship between the establishment and its patrons.

In the end, a carefully curated menu isn’t just good business, it’s a reflection of an eatery’s commitment to its customers.

The Importance of Beer Line Cleaning: Why Publicans Must Prioritise It

For any pub or restaurant that serves beer on draught, the quality of the beer served is paramount. 

A major factor that influences this quality, often not known or understood by customers, is the cleanliness of the beer lines. 

Regularly maintaining and cleaning these lines isn’t just about adhering to health standard, it directly affects the flavour, freshness, and appearance of the beer. 

Here’s why publicans must always ensure their beer lines are kept in perfect condition.

1. Preserving the Beer’s Quality

When beer lines are not cleaned properly, residual yeast, bacteria, and mould can accumulate, tainting the beer. These contaminants can alter the taste and aroma of the beer, making it flat or giving it an off-flavour, such as sour or musty notes. Inconsistent flavour across pints can quickly turn loyal customers away, impacting the pub's reputation. Keeping the lines clean ensures that the beer is served as the brewer intended – fresh and full of flavour.

2. Ensuring Customer Satisfaction

In today’s competitive pub market, customers have become more discerning about the quality of the beer they drink. Poorly maintained lines can lead to hazy, foul-smelling beer with a strange aftertaste. Beer drinkers, particularly those passionate about craft beers, expect a high-quality experience every time. By maintaining clean lines, publicans are more likely to retain their customer base, as patrons will enjoy a crisp, clean pint every visit.

3. Avoiding Health Risks

Unclean beer lines can harbour harmful bacteria such as Pseudomonas, which thrive in damp environments. These bacteria not only spoil the taste but can also pose a health risk to consumers. In extreme cases, drinking beer contaminated with bacteria can lead to stomach problems or illness. Regular cleaning of beer lines, at least once every seven days, significantly reduces the risk of bacterial growth and ensures a safe drinking experience.

4. Maximising Profit

Dirty beer lines can also lead to higher wastage. Unclean lines are prone to clogging, leading to foamy beer or inconsistent pours, which means more beer ends up down the drain instead of in customers’ glasses. Additionally, beer served through contaminated lines may not retain its head properly or may appear cloudy, both of which make it less appealing to customers, leading to fewer sales. By keeping lines clean, publicans can reduce wastage and ensure that every pint served is both profitable and satisfying.

5. Adhering to Industry Standards

In the UK, organisations such as the Cask Marque and the British Beer and Pub Association (BBPA) set standards for beer quality. Maintaining clean beer lines is a key part of ensuring pubs meet these standards. Failing to do so can result in failing inspections and losing accreditation, which can impact a pub’s reputation. By staying compliant with cleaning regulations, publicans can avoid fines, retain their certifications, and maintain a high standard of service.

6. Improving Equipment Longevity

Beer lines that are consistently cleaned experience less wear and tear, meaning less frequent replacements and lower maintenance costs. Contaminants and residue in the lines can erode or block equipment over time, reducing the efficiency of the pumps and chillers. Regular cleaning helps maintain the longevity of these systems, saving publicans money in the long run.

7. It’s the Law

Lastly, publicans are legally obligated to provide food and drink that is safe for consumption under the Food Safety Act 1990. This includes ensuring that all equipment used in the storage and service of beer is clean. Failing to clean beer lines properly could lead to a breach of this law, with potential fines or even closure of the establishment. Regularly maintaining beer lines is a simple yet crucial step in remaining compliant with legal obligations.

For publicans, keeping beer lines clean is non-negotiable. It ensures the quality of the beer, protects customer health, enhances satisfaction, and ultimately boosts profitability. By maintaining high standards of hygiene, publicans can ensure their establishment continues to thrive in an increasingly competitive market. Regular cleaning is a small investment of time and resources that pays dividends in customer loyalty, safety, and the longevity of the pub’s operations.

Remember: a cleaner line means a better pint, and a better pint means happier customers.

If you are a publican, hotelier or restaurateur who is looking for beer line cleaning products the St Austell Brewery sells some very useful products:-

https://staustellbrewery.co.uk/wholesale/sundries/sundry-items/14-day-keg-beer-line-cleaner-2x5ltr-2-5ltr-plastic-bottle

St Austell Brewery don't sponsor That's Food and Drink, we decided to share their products with you. Why are we sharing this? Because they make two of our favourite beers, Proper Job and Tribune so they clearly know what they are doing!

The Hidden Hygiene Risks of Leaving Cutlery Out in the Open in Restaurants, Pubs, and Cafés

In the hospitality industry, maintaining impeccable hygiene is a top priority. However, one often overlooked aspect of food safety and hygiene is the proper handling and storage of cutlery. 

Leaving cutlery out in the open in restaurants, pubs, cafés, and other eating establishments may seem convenient and time saving to the premises but it poses significant risks to both hygiene and customer safety. 

Below, we explore the hidden dangers of this common practice and why it should be avoided.

Incidentally this blogpost was engendered when we were dining out in a chain restaurant (which we will not be naming) when we saw a child wandering free who was picking his nose and then fingering the cutlery in an open cutlery tray that was waiting for diners to collect their cutlery from. Nice! 

1. Exposure to Airborne Contaminants

Cutlery left out in the open, especially in high-traffic areas, is vulnerable to airborne particles such as dust, dirt, and bacteria. In busy restaurants or pubs, with people constantly walking in and out, opening doors, and moving around, the air can carry germs from various sources. Airborne pathogens from coughs, sneezes, and even kitchen vapours can settle on exposed cutlery, contaminating it before it reaches the customer. And even contact contamination such as mentioned above. 

2. Cross-Contamination

Cross-contamination occurs when bacteria or other harmful microorganisms are transferred from one surface to another. Leaving cutlery on open trays, countertops, or self-serve stations makes it easy for contamination to occur. Customers and staff might unintentionally touch the handles or the business end of forks, knives, and spoons while selecting their utensils. If someone has not washed their hands properly or has come into contact with contaminated surfaces, bacteria can be transferred onto the cutlery.

3. Increased Risk of Pest Infestation

Pests such as flies, rodents, and cockroaches are attracted to food establishments. Cutlery left out in the open is an easy target for these pests, which are notorious for spreading harmful bacteria. Flies, for example, can land on cutlery after having been in contact with rotting food or waste, leading to the rapid spread of germs. Similarly, rodents might brush past exposed utensils, leaving behind fur, faeces, or saliva – all of which can carry diseases.

4. Customer Perception and Trust

In an era where customers are increasingly concerned about hygiene and food safety, visible cutlery left in open areas can raise red flags. Diners may question the establishment’s overall cleanliness and food safety practices if they see cutlery left out in the open, especially if it appears dusty or is placed in unclean environments. Maintaining a professional and clean presentation is essential in building trust with customers, and exposed cutlery can negatively impact that perception.

5. Environmental Contaminants

Beyond indoor risks, environmental factors also play a role in hygiene. If cutlery is left near windows, doors, or outdoor seating areas, it is more likely to be exposed to pollutants from outside. Pollens, exhaust fumes, and other outdoor contaminants can settle on cutlery, increasing the risk of contaminating customers' food once they use the utensils.

6. Temperature Control

Cutlery left out in the open is also susceptible to temperature fluctuations, which can affect hygiene. For instance, if utensils are stored near heating sources or in sunny areas, they can become too warm, which might create an environment conducive to bacterial growth. Conversely, cold environments can cause moisture build-up, further increasing the risk of contamination.

7. Best Practices for Cutlery Storage

To ensure customer safety and maintain hygiene standards, it is essential for restaurants, pubs, and cafés to implement proper cutlery storage practices. Here are a few recommendations:

Store cutlery in covered containers or drawers: This prevents exposure to airborne contaminants, pests, and environmental pollutants.

Limit customer contact with utensils: Staff should handle the cutlery as much as possible, using gloves when setting tables or wrapping utensils in napkins.

Keep cutlery in the kitchen until needed: When cutlery is stored in the kitchen or behind the service counter, it is less likely to be contaminated by customers or environmental factors.

Regularly sanitise storage areas: Even when stored properly, cutlery containers and drawers should be cleaned and disinfected frequently.

Monitor for pests: Ensure that pest control measures are in place and regularly inspect cutlery storage areas for signs of infestation.

Conclusion

While it may be tempting to leave cutlery out for the sake of convenience, the potential risks to hygiene far outweigh the benefits. Food safety should always come first in any dining establishment, and proper cutlery storage is a critical component of that. 

By keeping utensils in covered, controlled environments and minimising their exposure to contaminants, restaurants, pubs, and cafés can ensure the health and safety of their customers, while also maintaining their reputation for cleanliness and professionalism. Also, making one's customers obtain their own cutlery, napkins, etc, smacks of industrial catering and really isn't something an eatery should do if it wants to attract and retain diners.

Wetherspoon's Tim Martin Cuts Food and Drink Prices to Highlight Tax Inequality Between Pubs and Supermarkets

In a bold move to raise awareness about the tax imbalance between pubs and supermarkets, Tim Martin, the founder and chairman of JD Wetherspoon, has announced a significant reduction in food and drink prices across his pub chain. 

This initiative is designed to spotlight the growing disparity in tax obligations that heavily burden pubs while giving supermarkets a competitive edge.

The Tax Inequality

The crux of Martin’s argument lies in the VAT (Value Added Tax) rate. In the UK, pubs and restaurants are required to charge 20% VAT on food and drink sold for immediate consumption. In contrast, supermarkets pay little to no VAT on food sales, making their products considerably cheaper in comparison. This difference has created what many in the hospitality industry consider an uneven playing field.

By slashing prices in Wetherspoon pubs for a limited time, Martin aims to illustrate how pubs could offer lower prices to customers if they were subject to the same tax regime as supermarkets.

The Impact on the Pub Industry

The disparity in VAT charges is a long-standing issue that many publicans have been vocal about. Pubs have struggled in recent years due to rising costs, shifts in consumer behaviour, and the devastating impact of the COVID-19 pandemic. Lockdowns and restrictions dealt a heavy blow to the sector, with many pubs closing their doors permanently.

The reduction in VAT for hospitality during the pandemic gave temporary relief, but since the return to the standard 20% rate, pub owners have once again found themselves at a disadvantage. Supermarkets, on the other hand, thrived during the pandemic, as more people bought food and drink to consume at home. Their ability to sell alcohol and food without the same VAT burden has contributed to the gradual erosion of foot traffic in pubs.

The Message Behind the Price Cuts

For Tim Martin, this price reduction is more than a publicity stunt; it’s a call to action for the government to rethink its tax policies. Wetherspoon’s move is meant to show customers how much more affordable pub prices could be if they were taxed more fairly.

By highlighting this imbalance, Martin hopes to rally both the public and policymakers to reconsider the VAT structure. He believes that levelling the playing field could not only save pubs but also revitalize local communities. Pubs are more than just places to eat and drink; they are social hubs, often serving as the heart of small towns and villages. If pubs were able to compete more effectively with supermarkets, Martin argues, it would benefit the hospitality sector, local economies, and British culture.

The Road Ahead

The broader conversation about tax fairness is one that’s not likely to disappear anytime soon. Martin’s latest move adds fuel to a growing debate about how the government can support local businesses, particularly those in the hospitality sector.

With inflation still a major concern for British consumers and businesses alike, any potential changes to tax policies will require careful consideration. However, if Martin’s price cut campaign succeeds in drawing attention to the issue, it may pressure the government to take action.

In the meantime, customers at Wetherspoon’s will enjoy cheaper food and drink prices—albeit temporarily—while gaining a clearer understanding of the challenges pubs face in their battle against supermarket giants. Whether this gesture leads to long-term change or not, one thing is certain: Tim Martin is determined to keep the conversation alive.

Conclusion

Tim Martin’s decision to cut prices at Wetherspoon’s is more than just a marketing tactic. It’s a direct challenge to the government to address the tax disparity between pubs and supermarkets. As the hospitality industry continues to recover from the pandemic, this issue remains crucial for the future of pubs and other small businesses. By drawing attention to this imbalance, Martin hopes to spark the reforms needed to protect a vital part of British culture and heritage.

Why pubs, restaurants, cafes, hotels, nursing homes and hospitals should NEVER use eco settings on dishwashing machines

Is your dishwashing machine a health risk?

In today’s world, where sustainability and energy efficiency are at the forefront of many business decisions, it’s tempting for pubs, restaurants, cafes, hotels and nursing homes, etc to opt for the lower eco settings on their dishwashing machines. 

After all we have had the ideal of "saving the environment" rammed down our throats for the past several decades.

These settings are often marketed as a way to reduce energy consumption and water usage, which can be appealing both from an environmental perspective and in terms of cost savings. 

However, when it comes to maintaining cleanliness and high standards of hygiene, choosing lower eco settings can be a costly and potentially dangerous mistake.

Hygiene Should Always Be a Priority

The primary purpose of a dishwashing machine in any food establishment is to ensure that all dishes, glasses, and utensils are thoroughly cleaned and sanitised. 

This is not just about removing visible dirt but also about eliminating harmful bacteria and pathogens that can cause foodborne illnesses. (Lower temperature dishwashing often leaves lipstick marks on glasses and particles of food stuck to cutlery or plates.)

Lower eco settings typically use cooler water temperatures and shorter wash cycles, which may not be sufficient to kill these harmful microorganisms.

The UK Food Standards Agency (FSA) sets out clear guidelines for the temperature and conditions required to sanitise food contact surfaces effectively. 

For most commercial dishwashers, this means reaching temperatures of at least 82°C during the final rinse cycle. Lower eco settings often fail to meet these requirements, leading to the risk of inadequate sanitation and potential health hazards for customers and staff alike.

Reputation and Customer Trust

For any pub, restaurant hotel or nursing home, the trust of its customers and service users is invaluable. Patrons expect a high level of cleanliness, and any lapses can quickly damage a business's reputation. 

Instances of food poisoning or even minor cases of stomach upset linked to your establishment can lead to bad reviews, loss of customers, and even legal action. 

Maintaining high hygiene standards by using the appropriate dishwashing settings is a fundamental way to protect your reputation and ensure customer safety. After all, it's not rocket science, it's just good hygiene practices. 

The False Economy of Lower Eco Settings

While the immediate cost savings of using lower eco settings might seem attractive, the long-term consequences can be far more expensive. Health issues stemming from poor hygiene can result in hefty fines, compensation claims, and a loss of business. Furthermore, the costs associated with dealing with a health and safety violation can far outweigh any savings made on energy bills. 

Additionally, the potential need to rewash items that aren’t properly cleaned or sanitised on the first pass also negates any initial savings. Inefficiencies like these can lead to increased water usage and energy consumption over time, defeating the purpose of the eco settings in the first place. And could cause blockages in drains and sewers helping to cause so-called fatbergs.

The Role of Proper Maintenance

It’s also worth noting that a well-maintained dishwashing machine is more efficient, even when operating on higher settings. Regular maintenance and servicing ensure that the machine runs optimally, preventing breakdowns and ensuring that it cleans effectively at the necessary high temperatures. 

This further underscores the importance of investing in proper care for your equipment rather than cutting corners with lower eco settings.

A Balanced Approach to Sustainability

Sustainability is undoubtedly important, and pubs and restaurants can still take steps to reduce their environmental impact without compromising hygiene. Investing in energy-efficient appliances that still meet health and safety standards, training staff on efficient dishwashing practices, and reducing overall water and energy use elsewhere in the business are all effective strategies.

Ultimately, the health and safety of your customers should always come first. By ensuring that dishwashing machines are used on settings that guarantee proper sanitation, pubs and restaurants can maintain the highest standards of cleanliness, protect their reputation, and promote long-term sustainability in a responsible way.

Why Eating Places and Retail Establishments Should Stop Playing Loud Music

Sometimes sounds make us flip

In today's fast-paced world, finding a moment of peace can be a challenge. Whether you're grabbing a bite to eat at your favourite restaurant or browsing through a retail store, these moments should offer a respite from the hustle and bustle of daily life. 

However, an increasing number of establishments have embraced the trend of playing loud music, often to the detriment of their customers' experiences. Here’s why it’s time for eating places and retail establishments to turn down the volume.

The Impact on Customer Experience

One of the most significant reasons to reconsider loud music in public spaces is its impact on the customer experience. When dining out, people seek to enjoy their meals in a relaxed atmosphere, often accompanied by conversation. However, when music is too loud, it can make conversation difficult, forcing patrons to raise their voices just to be heard. This creates an unpleasant dining environment and can deter people from returning to the establishment.

Similarly, in retail settings, loud music can be more of a distraction than an enhancement. Shoppers often visit stores to unwind or enjoy a leisurely browse. When music blares through the speakers, it can create a stressful atmosphere that hinders the shopping experience. In some cases, it may even drive customers away before they’ve had a chance to make a purchase.

Health and Well-being Concerns

Beyond the immediate impact on customer experience, there are broader health and well-being concerns associated with loud music in public spaces. Prolonged exposure to high decibel levels can lead to hearing damage, which is a serious concern, especially for employees who are subjected to it throughout their shifts. Moreover, loud environments can contribute to increased stress and anxiety levels, both for customers and staff, diminishing the overall enjoyment and well-being of everyone involved.

In a world where mental health is becoming an ever-more pressing concern, creating environments that promote calmness and relaxation is crucial. By turning down the music, establishments can contribute to a more serene atmosphere, which can positively affect customers' mood and encourage them to stay longer, return more frequently, and, ultimately, spend more money.

The Argument for Subtlety

Music, when used thoughtfully, can enhance the ambiance of a space without overwhelming it. Soft background music can create a welcoming environment that complements the dining or shopping experience. It can set the tone for the establishment, whether it’s a cosy café with soft jazz playing in the background or a high-end retail store with elegant classical music.

The key is subtlety. Music should never be the focus; rather, it should serve as an unobtrusive backdrop that adds to the overall atmosphere without overpowering it. This approach not only improves the customer experience but also shows a level of consideration and respect for patrons’ comfort.

Catering to a Diverse Audience

Another important consideration is the diversity of customers. Not everyone enjoys the same type of music, and what might be appealing to one person could be irritating to another. By keeping music at a lower volume, establishments can cater to a broader audience, allowing customers to focus on what they came for—whether that’s enjoying a meal, shopping, or simply spending time in a pleasant environment.

Furthermore, in an age where inclusivity is valued more than ever, it’s important to consider those with sensory sensitivities. Loud music can be overwhelming and distressing for individuals with autism, anxiety disorders, or other conditions that affect sensory processing. Lowering the volume or offering quieter zones within the establishment can make these spaces more accessible and welcoming to everyone.

Conclusion

While music can undoubtedly enhance the atmosphere of a restaurant or retail store, it should be used with care. Loud music often detracts from the customer experience, poses health risks, and can alienate a diverse range of patrons. By opting for softer, more subtle music, eating places and retail establishments can create environments that are comfortable, inclusive, and ultimately more enjoyable for everyone. Customers who are ASD, for example, can find loud music to be very distressing. Some retailers like Aldi acknowledge this issue by having "quiet hours" but perhaps loud music should become the exception and not the rule?

It's time to turn down the volume and let the quality of the food, service, and products speak for themselves. After all, in a world filled with noise, sometimes the most powerful statement is a quiet one.

https://thatsfoodanddrink.blogspot.com/2023/08/when-noise-annoys-aldi-is-here-to-help.html

Recreating Your Favourite Restaurant Dishes at Home: A Culinary Adventure

There’s something undeniably special about dining out – the ambiance, the service, and of course, the exquisite dishes prepared by professional chefs. 

However, sometimes you crave your favourite restaurant meals but prefer the comfort of your own home. 

The good news is that with a bit of effort and creativity, you can recreate these dishes in your own kitchen. Here’s how to embark on this culinary adventure.

1. Choose Your Dish Wisely

Start by selecting a dish that you truly love and have enjoyed multiple times. It’s easier to recreate something you are familiar with. Consider dishes that you can find recipes for online or in cookbooks. For instance, if you adore a specific pasta dish from an Italian restaurant, search for similar recipes as a starting point.

2. Research the Recipe

Once you’ve chosen your dish, research its recipe thoroughly. Many chefs and food bloggers share recipes online, and you might find the exact one you’re looking for. Read through several recipes to get a comprehensive understanding of the ingredients and techniques involved. Websites like BBC Good Food, Jamie Oliver, and Nigella Lawson are excellent resources.

3. Gather Your Ingredients

Quality ingredients are key to replicating restaurant-quality dishes. Visit local markets and specialty shops to source the freshest produce, the best cuts of meat, and authentic spices. For example, if you’re making a Thai curry, get fresh lemongrass, galangal, and Thai basil.

4. Understand the Techniques

Professional chefs use specific techniques to elevate their dishes. Watch cooking videos and read tutorials to grasp these methods. Whether it’s mastering the art of sautéing, perfecting a slow-cooked stew, or getting the hang of rolling sushi, practice makes perfect.

5. Set Up Your Kitchen

Ensure your kitchen is well-equipped. Invest in good-quality knives, pots, and pans. A food processor, blender, and other appliances can also be incredibly helpful. Arrange your ingredients and tools before you start cooking – a practice known as mise en place, which means “everything in its place”.

6. Cook with Care

Follow the recipe closely, but don’t be afraid to adjust it to your taste. Cooking is as much about intuition as it is about precision. Taste as you go, and make adjustments as needed. If a sauce seems too thick, add a bit more liquid. If a dish lacks flavour, don’t hesitate to add a pinch more seasoning.

7. Plating and Presentation

Presentation is a big part of the dining experience. Take your time to plate your dish beautifully. Use garnishes, arrange the food artfully, and consider the colour contrast on the plate. This will make your home-cooked meal feel like a restaurant dish.

8. Pair with the Right Drink

The right drink can elevate your meal to another level. Pair your dish with a suitable wine, craft beer, or a homemade cocktail. For example, a rich red wine can complement a hearty beef stew, while a crisp white wine pairs well with seafood dishes.

9. Enjoy the Experience

Set the table as if you were in a restaurant. Light candles, play some soft background music, and enjoy your meal with loved ones. Savour each bite and take pride in the fact that you’ve recreated a restaurant-quality dish in your own kitchen.

Example Recipe: Classic Chicken Tikka Masala

Ingredients:

4 boneless, skinless chicken breasts

200ml plain yoghurt

3 tbsp tikka masala paste

1 onion, finely chopped

2 cloves of garlic, minced

1 tbsp grated ginger

400g can of chopped tomatoes

200ml double cream

1 tsp ground turmeric

1 tsp ground cumin

Fresh coriander, chopped

1 tbsp vegetable oil

Salt and pepper to taste

Method:

Marinate the Chicken: Cut the chicken into bite-sized pieces. In a bowl, mix the yoghurt with 2 tablespoons of tikka masala paste, half the garlic, and ginger. Add the chicken and mix well. Cover and refrigerate for at least 2 hours, or overnight for best results.

Cook the Chicken: Preheat your oven to 200°C (180°C fan). Place the marinated chicken on a baking tray and bake for 20 minutes, turning halfway through.

Make the Sauce: Heat the oil in a large pan over medium heat. Add the chopped onion and cook until soft and golden. Add the remaining garlic, ginger, and tikka masala paste, and cook for 2 minutes. Stir in the turmeric and cumin, followed by the chopped tomatoes. Simmer for 10 minutes, stirring occasionally.

Combine and Finish: Add the baked chicken to the sauce and simmer for another 10 minutes. Stir in the double cream and cook for a further 5 minutes. Season with salt and pepper to taste.

Serve: Garnish with fresh coriander and serve with basmati rice or naan bread.

By following these steps, you can bring the magic of your favourite restaurant dishes to your own dining table. Happy restaurant style cooking!

Award-Winning Chef Jamie Rogers Named Executive Head Chef at the Millbrook Inn

There's good news for diners and lovers of good food in Devon in the Westcountry, because South Pool's Millbrook Inn has just announced the appointment of Jamie Rogers as its new executive chef.

Jamie, the celebrated owner of Kingsbridge's award-winning Twenty Seven restaurant, brings with him a whole wealth of experience and numerous accolades.

Recognised and acclaimed for his outstanding food, Jamie, who grew up in Wales, began his chef's career in Devon, beginning as a salad prep worker and cooking pot washer in the Cricket Inn in Beesands. 

Since that start to his career he's worked in some of the area's leading kitchens, including Tanners and the Barbican Kitchen, the Barbican's Glassblowing House, South Sands Hotel, plus the Langdon Court Hotel. He has also participated in Masterchef: The Professionals and was South West Chef of the Year.

Jamie said: “I'm thrilled to be joining the Millbrook Inn as their executive chef. It's a pub I've been an admirer for several years. Its reputation for serving some of the area's best food is well-deserved. I'm obviously looking forward to contributing to its continued success."

Jamie isn't abandoning his foodies haven, Twenty Seven which he opened back in 2018 and quickly established it as a destination for foodies across Devon and beyond, which he will continue to operate. The Millbrook Inn, also justifiably famed for its culinary offerings will provide Jamie with a new outlet for his skills. 

This will include using a Josper, an indoor oven that allows cooking over living flames. Jamie said: “The Josper will enable me to be really creative with my cooking."

Owners of The Millbrook Inn the Owens family, source most of the ingredients Jamie will cook with from Fowlescombe Farm, their family farm, with organic native and rare breed meats, plus home grown vegetables and fruit from the market garden.

“That much of the food is sourced from Fowlescombe Farm is an added bonus as I've always been committed to using top quality, local ingredients whenever possible," added Jamie.

The Owens family, who also own some holiday cottages near the pub, are pleased that delighted with the appointment of Jamie hss been appointed, saying: and said: “We are really excited that Jamie has joined us.”