Sainsbury's has reported its online grocery orders are exceeding 165,000 a week, resulting in a yearly turnover of over £750m positioning the retailer second in the UK market.
The 20 per cent year on year rise in orders a week, makes Sainsbury's the fastest growing online grocery business and has been driven by industry leading customer service. This was demonstrated by a new Ipsos Mori study on online customer service, commissioned by Sainsbury's, which showed Sainsbury's industry-leading position across the key service measures of:
- Quality of products
- Availability of delivery slots
- Customer service from the delivery person
- Speed of placing an order
- Contact centre staff
Accessed via www.Sainsburys.co.uk, groceries are hand-picked by colleagues in nearby Sainsbury's stores, reducing the distances drivers travel to customers' homes and therefore food miles. The company's 3,000 delivery drivers also have dedicated training with a sharp focus on customer service.
Jon Rudoe, Director of Online, Sainsbury's said: "Thousands of new customers are choosing Sainsburys.co.uk each week because it's simple to use and like our stores, people are assured of the service they'll receive.
"We're proud of our successes so far, but it doesn't stop here, we've got ambitious growth targets which we'll reach by continuing to deliver the best possible experience for our loyal and new customers."
In addition to groceries, Sainsbury's also has a fast-growing general merchandise site including home and garden, appliances, technology, toys, games and sports and leisure products, as well as a new entertainment site.
Growing numbers of shoppers are also taking advantage of Sainsbury's market leading Click & Collect service. Sainsbury's offers the largest number of Click & Collect points, now available in over 900 supermarkets and convenience stores, allowing customers to place general merchandise orders online by 2pm for next day delivery from the store of their choice.
General merchandise online now offers more than 10,000 products, spanning everything from cookware to entertainment. Top brands including Apple, Le Creuset and Sony can all be purchased online.
FACTFILE:
Quality of products
1st - Sainsbury's 2nd - Asda Joint 3rd - Ocado Joint 3rd - Tesco
Availability of delivery slots
1st - Sainsbury's 2nd - Tesco 3rd - Asda 4th - Ocado
Customer service from the delivery person
1st - Sainsbury's 2nd - Tesco 3rd - Asda 4th - Ocado
Speed of placing an order
1st - Sainsbury's 2nd- Tesco 3rd- Asda 4th- Ocado
Contact centre staff
1st - Sainsbury's 2nd - Asda 3rd - Tesco 4th - Ocado
Ipsos Mori - 1912 online interviews were conducted by Ipsos MORI between 14 February 2012 - 21 February 2012 with a sample of GB online grocery customers aged 16+. Sainsbury's supplied a sample of 912 of its customers and 1,000 were customers of other supermarkets sourced through online panels including Tesco: N=400, Asda: N=400 and Ocado: N=200.
Showing posts with label fruit.Tesco. Show all posts
Showing posts with label fruit.Tesco. Show all posts
Monday 19 March 2012
Wednesday 1 June 2011
Tesco Real Food says we have the biggest and best English strawberry crop in twenty years
Tesco Real Food has announced Britain's spring heat wave (EDITOR: I can remember that! Just!) has led to the biggest and best quality English strawberry crop for two decades.
The glut of English strawberries – considered by experts to be the best in the world – will result in an estimated 50 per cent reduction in UK retailers bringing in imports.
Experts point out Britain's warmer than usual March and April heat wave produced perfect growing conditions resulting in the crop being at least two weeks earlier than usual and the extra sunshine has also increased sugar levels making the current crop much sweeter and juicier than normal.
Tesco strawberry buyer Paul Jones said: "The unexpected great weather means an abundance of top quality, sweeter than normal English strawberries - of the standard normally associated with Wimbledon fortnight.
"As the quality is so high we've taken far more of the English crop than we usually do at this time of year.
"From the start of May we will be predominantly selling just English strawberries and the need not to import Spanish imports allows us to keep the price down.
"This is fantastic news for the English strawberry industry and should see them getting an unexpected windfall from increased orders from UK retailers."
One of England's largest strawberry growers, R and V Emery, based near Southampton, Hampshire, said it was the earliest start to the English strawberry season for about 20 years.
Vernon Emery, who runs the business with his brother Richard, said: "Our production yield is up by 150 per cent on recent years and if the good weather continues and we get some rain too we could be heading for a record year.
"The extra warmth helped boost sugar levels but equally important have been good levels of light which have helped the fruit set and encouraged bees to pollinate the plants.
"The great weather has also been consistent without dips in temperature which would have hampered the quality."
Since the start of the English strawberry season Tesco has sold 50 per cent more home grown strawberries than it did over the same period last year.
(EDITOR: It's market day, today! I'll be off to the fruit stalls to check on the strawberries!)
The glut of English strawberries – considered by experts to be the best in the world – will result in an estimated 50 per cent reduction in UK retailers bringing in imports.
Experts point out Britain's warmer than usual March and April heat wave produced perfect growing conditions resulting in the crop being at least two weeks earlier than usual and the extra sunshine has also increased sugar levels making the current crop much sweeter and juicier than normal.
Tesco strawberry buyer Paul Jones said: "The unexpected great weather means an abundance of top quality, sweeter than normal English strawberries - of the standard normally associated with Wimbledon fortnight.
"As the quality is so high we've taken far more of the English crop than we usually do at this time of year.
"From the start of May we will be predominantly selling just English strawberries and the need not to import Spanish imports allows us to keep the price down.
"This is fantastic news for the English strawberry industry and should see them getting an unexpected windfall from increased orders from UK retailers."
One of England's largest strawberry growers, R and V Emery, based near Southampton, Hampshire, said it was the earliest start to the English strawberry season for about 20 years.
Vernon Emery, who runs the business with his brother Richard, said: "Our production yield is up by 150 per cent on recent years and if the good weather continues and we get some rain too we could be heading for a record year.
"The extra warmth helped boost sugar levels but equally important have been good levels of light which have helped the fruit set and encouraged bees to pollinate the plants.
"The great weather has also been consistent without dips in temperature which would have hampered the quality."
Since the start of the English strawberry season Tesco has sold 50 per cent more home grown strawberries than it did over the same period last year.
(EDITOR: It's market day, today! I'll be off to the fruit stalls to check on the strawberries!)
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